If your company is looking to cut costs or solve a staffing issue, then outsourcing can be a godsend—but only if done correctly. This article provides several tips that will help you find success while shifting work outside your company.
Set Clear Expectations
Before engaging in outsourcing, you should have a precise idea of what you want from the outsourced project. No service provider will be able to give you an accurate quote unless they know exactly what you want. Equally importantly, they also need to know the project’s timeline: A compressed timeframe may drive the price up.
You can also use the expectation-setting process to set clear project milestones. Tying these in with your payment parameters can hold the service provider accountable: They’ll be incentivized to stay on schedule if doing so is the only way to get paid.
Outsourcing is not the time to relax your standards regarding who you work with. You should treat the hiring of an outside service provider just like you would the hiring of a full-time employee: Ask questions, seek references, and check-in with other people who have used that provider for feedback. You should also review any samples of work they have available. If you have any misgivings about a service provider, make sure they assuage your fears before engaging further.
Set Up Oversight
Though outsourcing involves shifting some work to an external provider, your company will still need someone in-house to oversee the project. Before sending a project out, CIO writer Jennifer Lonoff Schiff recommends setting up a point person who regularly communicates with the service provider.
Document Everything in Writing
When outsourcing, every aspect of the agreement should be in writing. The same goes for any changes that pop up along the way. This can help you make sure both you and the provider are on the same page.
The rest of Monstera Lending Group’s blog posts are a great source of information on other business topics, so be sure to check them out!